The Effectiveness of QMS Implementation in Applying of Quality Health Care for Patients in Health Institutions of Kosovo

Abstract

Continuous improvement of quality in health system is a challenge for many countries, particularly for those which are undergoing difficult period of transition from the system where the quality was not even known, measured or hasn’t consequently been improved in a system where the health service offers are different. In its route toward the European integration in the recent years Kosovo has set up the basis in terms of quality of infrastructure. Even though compared to its neighbors it is still staying behind in terms of quality of legal infrastructure by creating a quality system according to the requirements of EN ISO 9001 standards, while making easier instalment and constant monitoring of the healthcare standards by setting the guidelines for best application practices, particularly in well-known international fields Health sector in Kosovo is one of the most important sectors and has been continually stated as a priority for development of the country, therefore, creating of conditions for a continuous quality improvement, safety of health services and evaluation of such services is a major challenge associated with a patient and citizens to offer more and higher qualitative health services.