YANEVA, Maya. Employee Satisfaction vs. Employee Engagement vs. Employee NPS. European Journal of Economics and Business Studies, [S. l.], v. 4, n. 1, p. 221–227, 2018. DOI: 10.26417/ejes.v10i1.p228-235. Disponível em: https://revistia.com/index.php/ejes/article/view/2657. Acesso em: 2 nov. 2025.